Knowledge Base > CrowdGlow Pro > Documentation

CrowdGlow Pro

This guide will walk you through operating the key features of the CrowdGlow Pro app. If you require any assistance at all, please don’t hesitate to ask for help via our Live Chat at the bottom right of this page, or alternatively via email:


  • Lights

  • Custom cues

  • Manual Script control

  • SMPTE Script Control

  • Transmitters


You can control your light show in real-time in the Lights tab by simply tapping on the colour or mode settings that you wish to use. If you select a sequence or one of the effect modes you can adjust the speed by sliding the speed control. This allows you to create subtle colour changes or dramatic flashing / pulsing sequences.

The LED twinkle modes and the flash bulb colour mode are randomised on every phone creating a very organic effect, this is best seen with lots of phones.

Custom Cues

After logging in, any image, videos or custom cues will be automatically synced to your controller. You can re-sync these to receive any updated cues by going to Settings > Cloud Sync.

Simply tap the thumbnail you want and it will trigger on the phone screens. Screen brightness and video looping can be configured during the development of your custom app.


New Script

To create a new script, tap the Scripts tab and then the blue Add Script button. Give the script a name and then tap save. The script will now be available on the script list. Tap the script name to open that script.

Manual Script Control

To manually control the script you can tap the Start Script button and the show clock will start running, to pause tap the Pause Script button. You can rewind to the start of the script by tapping the Rewind button.

SMPTE Timecode control

When you first started CrowdGlow Pro, you will have been asked for Microphone permissions, these are required to use SMPTE timecode. If you didn’t allow this permission you can enabled it by going to iOS Settings > CrowdGlow Pro > Microphone.

The SMPTE audio feed is connected via the headphone jack on your iPad. The recommended way of connecting this audio feed is via the iRig2 adapter. Basic 3 pin headphone / microphone splitter cables will not work, you need to use a Apple certified adapter.

Once connected to your SMPTE audio feed, tap the Lock SMPTE button and adjust the volume on your iRig2 adapter and audio source until you receive a stable show clock. Your script will now stay in sync with your timecode feed, pausing, playing and scrubbing.

Add A Cue

To add a cue to the currently opened script, let the script play until the show time is where you want to add the cue. Then navigate to either the Lights tab or the Custom tab and configure the effect or media you’d like to trigger. Once you are happy with the settings, return to the Script tab and tap the Add Cue button.

Optionally enter a name for cue, and adjust the time that the cue will be added to. The time will default to the current position in the script. Tap the Add Cue button to save the cue. You will now see the cue on your cue list with thumbnails showing the effects you have selected.

Edit a cue

Select the cue that needs to be edited by tapping on it. Then tap the Edit Cue button, you can then change the name or cue time. To edit the effect or media, you currently need to delete the cue and add a new one in its place, this will be improved upon in future versions.

Delete a cue

Select the cue that needs to be deleted by tapping on it. Then tap the Delete Cue button and then confirm the deletion, be careful as once a cue is deleted it can’t be undone.

Delete a script

With the script open that needs deleted, tap the Delete Script button, and then confirm the deletion, be careful as once a script is deleted it can’t be recovered.


The transmitters tab displays the current status of all transmitters connected to the controller.

Status Colours

Each individual transmitter will display a status light with the following colour codes:

Flashing Green = Connected
Solid Red = Disconnected

The global status indicator that is always visible on the bottom left of the screen has the following colour codes:

Flashing Green = All configured transmitters connected
Flashing Amber = Some configured transmitters connected
Flashing Red = All configured transmitters disconnected

Enabling / Disabling

Transmitters can be enabled or disabled by tapping on them, this is useful during signal tests and diagnosing issues or for having redundant transmitters available.

External Transmitters

Configure the number of external transmitters you have connected to your network by tapping the + or - buttons at the top right of the screen. The controller will automatically find any external transmitters on the network.

Remote restart

If for any reason you need to restart a transmitter and it is installed in a hard to reach area you can remotely restart it. Tap and hold the transmitter you want to restart, the options menu will appear, tap the Restart button. A remote restart can take up to 45 seconds to complete.

Firmware update

Our transmitters will always ship with the latest version pre-installed to you, in the unlikely event you need to install a firmware update during your hire period follow the instructions below.

To update the firmware of your transmitter the network requires an active internet connection. Once connected, tap and hold the transmitter you want to update, the options menu will appear. Tap the Update button, the transmitter will then download the latest firmware version, install it and then reboot. This process may take up to 60 seconds or more.

It is advisable to only update one transmitter at a time and test it prior to updating any additional units.